Refund Policy

Last updated: 10 November 2026

Index IV is a digital product, so keys can't be returned once used. Here's how we handle refunds.

Unredeemed keys

If you haven't redeemed your key, you can request a full refund within 7 days of purchase. A refunded key stops working. If it was already redeemed, the time it added is removed from the account.

Redeemed keys

Once a key has been redeemed, it can't be refunded, except:

• where the Software doesn't work as described on this site and we can't fix it within a reasonable time, or
• where the law where you live requires a refund.

Please contact us first

If something isn't working, talk to us before disputing the payment. Most problems can be fixed quickly, and we'd rather solve it than lose you.

Not covered

• Account actions taken by Roblox or a game's developers. See the Terms.
• Keys that were shared, resold or obtained from someone other than us.
• Changing your mind after using the Software.

Chargebacks

If a payment is reversed through your bank (a chargeback), the related license is revoked and the Discord account that used it is banned. Please contact us first so we can sort it out.

How to request a refund

Email [email protected] or open a ticket in our Discord, with your order details and Discord name.