Frequently asked questions.

Windows 10 or 11 (64-bit) and the Roblox desktop client. Nothing else needs to be installed: every character runs inside the app. See the setup guide.

No. Index IV is Windows only.

Keyboard and mouse macros work windowed or fullscreen. Features that read your screen, like Nanami, use your primary monitor, so keep Roblox on that screen.

Macro tools read global hotkeys and send keyboard and mouse input, which security software watches closely. Official builds are code-signed. Only download Index IV from this site or our Discord, and tell us about false positives.

A small card at the lower left of the game window that says when macros pause or resume and when a character switches on or off. It does not take focus or clicks, only shows over Roblox, and can be turned off in Settings. In Roblox exclusive fullscreen it may not be visible.

Yes. In Settings, save your character settings, custom techs and preferences to a file, or copy a short share code. Anyone can paste a code into their app to load it. Your license and account details are never included, and imported techs start switched off.

Open Index IV, sign in with Discord, then paste your key on the activation screen. It takes about a minute.

No. Keys give you a fixed amount of time (7 days, 30 days or lifetime). Nothing auto-renews. Redeeming another key before the first ends adds the time together.

Each license works on up to 2 PCs. If you get a new one, open the License page and remove an old device. You can remove 2 per week.

It checks your license every few minutes while you are online, and keeps working for up to 48 hours if your connection drops. After that it needs to reconnect.

You are already using 2 PCs. Sign in on the new PC and the app shows your devices with a Remove button next to each. Remove one, then press Try again.

No. Licenses are personal. Shared or resold keys and accounts can be revoked without refund. See the Terms.

Possibly, and no tool can promise otherwise. Using macros or automation can break a game's rules, and Roblox and the game's developers decide what they enforce and how. Index IV does not guarantee protection from any action against your account, and you use it at your own risk. If a ban would be a serious loss, do not use it on that account.

Most features only send normal keyboard and mouse input, or look at your screen or audio. Two features interact with the Roblox process: Asuna briefly freezes it, and Timings reads your camera zoom from it. Both can be left switched off.

Your Discord account details, a hashed hardware identifier, your PC's name and license activity, only so we can run licensing. We never upload your screen, audio or keystrokes. Full details are in the Privacy Policy.

Pick a plan on the pricing page and the checkout shows the payment methods available. Your key is delivered after payment.

See the Refund Policy. In short: if something is wrong, contact us first and we will try to put it right.

Open a ticket in our Discord or email support with your purchase details and we will help.

Finish the Discord sign-in in the browser tab that opened and keep Index IV running. If a firewall prompt appears, allow it: sign-in returns to a temporary local address on your own PC. Still stuck? Contact support.

Check that the character is switched on, that Roblox is the window you are using, and that the global pause is not active.

Open the Timings page and press the offset refresh button. If new offsets are not published yet, wait a little and try again.